Privacy Policy

1. WHO ARE WE?

We are ZEPPELIN and we process your personal data as data controllers. This means that we are responsible for how we use and protect your data.

2. WHAT DO WE USE YOUR DATA FOR?

We will use your data, among other purposes, to manage your registration as a user, manage the purchase of products, answer your queries, as well as, if you wish, to send you our personalized communications.

3. WHY DO WE USE THEM?

We are entitled to process your data for different reasons. The main one is that we need to process them to execute the contract you accept with us when you register and make a purchase or enjoy any of our services or features, although there are other reasons that legitimize us to do so, such as the interest in answering your queries or the consent you give us to send you our newsletter, among others.

4. WITH WHOM DO WE SHARE YOUR DATA?

We will share your data with service providers that help or support us, or external collaborators with whom we have reached an agreement, located inside or outside the European Union.

5. YOUR RIGHTS.

You have the right to access, correct or delete your personal data. In some cases, you also have other rights, for example, to object to our use or portability of your data, as explained in detail below.

You can read our full Privacy Policy below to understand in detail how we will use your personal data and the rights you have in relation to it.

BEFORE WE BEGIN...

In this Privacy Policy you will find all the relevant information that applies to ZEPPELIN's use of the personal information our customers and users use to interact with us. We are transparent about what we do with your personal data, so that you understand the implications of the uses we carry out or the rights you have in relation to your data. To this end, we provide you with permanent access to all the information in this Privacy Policy, which you can consult whenever you deem it appropriate and, in addition, you will also find information about each processing of your personal data as you interact with us.

WHO IS RESPONSIBLE FOR THE PROCESSING OF YOUR DATA?

In compliance with Article 10 of Law 34/2002 of July 11, 2002, on Information Society Services and Electronic Commerce, and all the provisions of Regulation (EU) 2016/679 and Organic Law 3/2018 on the Protection of Personal Data and guarantee of digital rights, we inform you that we are responsible for the processing of your data:

ZEPPELIN BRAND S.L. hereinafter ZEPPELIN and location Calle Virgen de Belen 22 3 izq 41010 Sevilla. E-mail: contacto@zeppelinbrand.com.

FOR WHAT PURPOSE DO WE PROCESS YOUR PERSONAL DATA?

Depending on the products, services or functionalities that you want to enjoy at any given time, we will need to process some data or others, which in general will be, depending on the case, the following:
- - your identification data (for example, your name, surname, contact details, etc.);
- financial and transactional information (e.g. your payment or card details, information about your purchases, orders, returns, etc.);
- connection and navigation data;

- commercial information (for example, if you are subscribed to our newsletter), data about your tastes and preferences.

Remember that, when we ask you to fill in your personal data to give you access to some functionality or service of the web, we will mark some fields as mandatory, since they are data that we need to provide you with the service or give you access to the functionality in question. Please note that if you choose not to provide this information, you may not be able to complete your registration as a user or you may not be able to enjoy those services or features.

Depending on how you interact with our website, we will process your personal data for the following purposes:
- To manage your registration as a user of the website.
- For the development, fulfillment and execution of the contract of sale or services that you have contracted with us on the web.

- Browse the web and use our digital media: We treat the information to allow and facilitate your access and navigation through our digital media, as well as to provide the services we offer through them.

- Improve the services we offer and security: Other uses for which we use the information is to achieve the maintenance, improvement and efficiency of our services and digital media that allow us to develop new features, protect the security of your data and our digital media, detect and prevent fraud in transactions.

In case you decide to register as a user on our website, we need to treat your data to identify you as a user of this and give you access to its various features, products and services that are available to you as a registered user. You can cancel your registered user account by contacting us through Customer Service. This purpose includes the processing of your data for, mainly:
1. Contact you in relation to updates or informative communications related to the functionalities, products or services contracted, including sending quality surveys about the products or services provided.
2. Manage the payment of the products you purchase, regardless of the payment method used. For example:
- If when purchasing any of our products through the Web, you choose to activate the functionality of saving your card details for future purchases, we need to process the data indicated for the activation and development of this functionality. The consent for the activation of this functionality allows your payment details to appear autocompleted in subsequent purchases so that you do not have to re-enter them in each new process, and they will be considered valid and valid for subsequent purchases. You will be able to modify or delete your cards at any time through the payment information section.
- Activate the necessary mechanisms in order to prevent potential fraud against you and ZEPPELIN during the purchase process. If we consider that the operation may be fraudulent, this treatment may result in the blocking of the transaction.
- Manage possible returns once you have made a purchase and manage requests for information on the availability of our products, product reservations through the Web, as such options are available at all times.
- For billing purposes and to make available to you the tickets and invoices of the purchases you have made on the Web. - To guarantee the use of other available functionalities or services, such as purchase, management and chat. - To respond to requests or requests you make through the Customer Service channels. We only process personal data that is strictly necessary to manage or resolve your request or request.
- For marketing purposes. This purpose includes the processing of your data for, mainly:

◦ To the extent that you subscribe to our Newsletter, we will process your personal data to manage your subscription, including sending personalized information about our products or services through various means. Likewise, we may send you this information through push notifications if you have activated them on your mobile device.
Remember that you can unsubscribe from the Newsletter at any time and at no cost through the "Newsletter" section of the Platform, as well as through the indications that we provide in each communication.
◦ To carry out promotional actions. By participating in any promotional action, you authorize us to process the data you provide depending on each promotional action and we can communicate them through various means such as social networks or on the Platform itself. In each promotional action in which you participate you will have available the legal bases where we will provide you with more detailed information about the processing of your data.
Disseminate on the Web or through our social media channels photographs or images that you have shared publicly, provided that you give us your consent to do so. Usability and quality analysis to improve our services.
If you access our website, we inform you that we will treat your browsing data for analytical and statistical purposes, that is, to understand how users interact with our website and thus be able to make improvements to it.
Likewise, we sometimes carry out actions and quality surveys aimed at knowing the degree of satisfaction of our customers and users and detect those areas in which we can improve.

WHAT IS THE LEGAL BASIS FOR PROCESSING YOUR DATA?
The legal basis that allows us to process your personal data also depends on the purpose for which we process them. And the purpose is:

1. to manage your registration as a user of the Web The processing of your data is necessary for the execution of the terms governing the use of the Platform. In other words, in order for you to register as a user on the Website, we need to process your personal data, otherwise we would not be able to manage your registration. In the event that you choose to use the access or login through a social network, the reason why we are entitled to process your data is the consent you provide at the time of authorizing the transfer of your data from the social network.
2. Development, fulfillment and execution of the contract of purchase of our products. The processing of your data is necessary for the execution of the contract of sale or provision of services that binds us with you. It is possible that some data processing associated with the purchase process are activated only because you request or authorize us to do so, as is the case of the storage of payment data (card) for future purchases or to inform you of the availability of our products. In these cases, the basis on which we process your data is your consent. We consider that we have a legitimate interest to carry out the necessary checks to detect and prevent possible fraud when you make a purchase. We understand that the processing of this data is positive for all parties involved in the payment of a purchase and in particular for you because it allows us to put measures to protect you against fraud attempts by third parties.
3. Customer Service We consider that we have a legitimate interest to respond to requests or queries that we raise through the various existing means of contact. We understand that the processing of this data is also beneficial to you insofar as it allows us to adequately serve you and resolve the queries raised. When you contact us, in particular, for the management of incidents related to your order or the product/service purchased through the Web, the treatment is necessary for the execution of the purchase contract. When your query is related to the exercise of the rights about which we inform you below, or claims related to our products or services, what legitimizes us to treat your data is the fulfillment of legal obligations on our part.
4. Marketing The legitimate basis for processing your data for marketing purposes is the consent you give us, e.g., when you agree to receive personalized information from us.
for example, when you agree to receive personalized information through various means or when you accept the legal basis to participate in a promotional action.

5. Usability and quality analysis
We consider that we have a legitimate interest in analyzing the usability of the Web and the degree of user satisfaction as we understand that the processing of this data is also beneficial to you because the purpose is to improve the user experience and provide a higher quality service.

HOW LONG WILL WE KEEP YOUR DATA?
The period of retention of your data will depend on the purposes for which we treat them, as explained below:
1. To manage your registration as a user of the Web. We will process your data for as long as you remain a registered user (i.e. until you decide to unsubscribe).
2. Development, fulfillment and execution of the contract of sale of our products. We will treat your data for the time necessary to manage the purchase of the products you have purchased, including possible returns, complaints or claims associated with the purchase of the product. In some occasions, we will only treat the data until the moment you decide, as is the case of the payment data (card) that you have asked us to store for possible future purchases.
3. Customer Service We will treat your data for as long as necessary to fulfill your request or request.
4. Marketing. We will treat your data until you unsubscribe or cancel your subscription to the newsletter. If you participate in promotional actions we will keep your data for a period of six (6) months from the end of the action.
5. Usability and quality analysis.
We will treat your data from time to time during the time in which we proceed to perform a specific action or quality survey or until we anonymize your navigation data.

WILL WE SHARE YOUR DATA WITH THIRD PARTIES?
We protect the information we collect by establishing the technical and administrative security measures indicated in the legal regulations after having performed the corresponding risk analysis, so that the information is protected against access, unavailability, disclosure or unauthorized use.

Your personal information can only be accessed by our employees, who are aware of the uses for which they can use it and its limitations, by the competent public and judicial authorities when required by the applicable regulations, and by other suppliers to provide you with the services you have requested.

Each of these companies undertake to use only and exclusively your data for these purposes and not to use them for any other, so that once the service is terminated, they are obliged to delete the information they have obtained or keep it properly blocked and protected without being able to use it, while it may be necessary for compliance with a legal obligation, for the exercise or defense of contractual claims that must be met.

In cases where these companies are located in a country that does not offer a level of data protection similar to ours, we ensure that they comply with the necessary security measures equivalent to those we have, established in the applicable legal standards. This is the case of companies located in the USA, which will be governed by the Privacy Shield (agreement between Europe and the USA).

WHAT ARE YOUR RIGHTS WHEN YOU PROVIDE US WITH YOUR DATA?
We are committed to respecting the confidentiality of your personal data and to guaranteeing you the exercise of your rights. At ZEPPELIN we have agreed that you can exercise these rights free of charge by sending us an e-mail to the following address
to contacto@zeppelinbrand.com, simply indicating the reason for your request and the right you wish to exercise.

If we deem it necessary to identify you, we may ask you for a copy of a document proving your identity.

In particular, regardless of the purpose or legal basis under which we process your data, you have the right to:
◦ Ask us for access to the data we hold about you. We remind you that in case you are a registered user on the Web you can also consult this information in the section corresponding to your personal data.
Ask us to rectify the data we already have about you. Remember that if you are a registered user on the Web you can also access the section corresponding to your personal data in your account to modify or update your personal data. In any event, please note that by actively providing us with your personal information in any way, you warrant that it is true and accurate and you agree to notify us of any changes or modifications to your personal information. Any loss or damage caused to the Website or to the person responsible for the Website or to any third party by reason of the communication of erroneous, inaccurate or incomplete information in the registration forms shall be the sole responsibility of the user. Please remember that as a general rule you should only provide us with your own personal data, not those of third parties, except as permitted in this Privacy and Cookies Policy.
◦ Ask us to delete your data to the extent that they are no longer necessary for the purpose for which we need to process them as we have informed you above, or that we no longer have the legitimacy to do so. ◦ Ask us to limit the processing of your data, which means that in certain cases you may ask us to temporarily suspend the processing of your data or to keep it longer than necessary when you may need it. If you have given us your consent to process your data for any purpose, you also have the right to withdraw your consent at any time. When our legitimacy for the processing of your data is your consent or the execution of the contract, you also have the right to request the portability of your personal data. This means that you have the right to receive the personal data you have provided to us in a structured, commonly used and machine-readable format, so that it can be transmitted to another entity directly, where technically possible.

Moreover, when the processing of your data is based on our legitimate interest, you also have the right to object to the processing of your data.

Finally, we inform you of your right to lodge a complaint with the relevant data protection supervisory authority, in particular with: the Spanish Data Protection Agency (https://www.agpd.es/portalwebAGPD/index-ides-idphp.php).

WHAT HAPPENS IF YOU PROVIDE US WITH THIRD PARTY DATA?
If you provide us with Personal Data of third parties, you warrant that you have informed them about the purposes and the way in which we need to treat their personal data.

CONFIDENTIALITY AND DOCUMENT DESTRUCTION

Professional secrecy. ZEPPELIN and the collaborators who work with us and who have any kind of intervention in the services provided, are committed not to disclose or make use of the information to which they have had access because of their profession. The information you provide us will be considered confidential, and may not be used for purposes other than those related to the services contracted to ZEPPELIN.

Documentary destruction. In order to preserve and ensure confidentiality, ZEPPELIN undertakes to destroy all confidential information to which it has had access because of a provision of services when they are no longer necessary for the purpose for which they were collected, unless there is a legal obligation to preserve them. If you wish to keep the original or a copy of such information, you must print it or keep it by your own means or go to the headquarters of ZEPPELIN to collect it before its destruction.

CHANGES TO THIS PRIVACY POLICY
We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will be effective immediately upon posting on the Web site. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how and under what circumstances, if any, we use and/or disclose it.
If our store is acquired or merged with another company, your information may be transferred to the new owners, so that we can continue to sell products to you.

Document written and prepared by PROTECTION REPORT S.L., which reserves the right to take legal action against anyone who copies and illegitimately uses the content.
Last updated on 28/11/2021.